FAQ
Account management and security
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 25, 202631
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202512
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202537
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Oct 15, 2025217
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025172
- Passkey FAQPublished on Mar 19, 2025Updated on Jan 29, 2026107
- Common issues with authenticator appsPublished on Feb 17, 2025Updated on Jan 30, 202616
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202516,152
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202555
- How do I view my verification information?Published on Jun 18, 2024Updated on Feb 2, 202681
- How do I register an account on OKX?Published on May 23, 2024Updated on Jan 22, 202626,014
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Jan 9, 20266,006
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,081
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202514,037
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,951
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