FAQ
Account management and security
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Apr 4, 202552
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Jun 4, 202513,311
- How do I register an account on OKX?Published on May 23, 2024Updated on Apr 27, 202519,926
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Apr 30, 20258,626
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Apr 30, 20253,179
- How do I update my login password?Published on Aug 22, 2023Updated on Apr 24, 202526
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Apr 21, 20253
- What is sub-account?Published on Aug 22, 2023Updated on Apr 1, 20251,561
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Apr 21, 202522
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Apr 1, 202512,305
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on May 8, 20255,189
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Apr 1, 20252,303
- How do I download my account statements?Published on Nov 6, 2024Updated on May 27, 202521
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025370
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jun 3, 2025338
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