FAQ
Individual verification
- What do I need to do when I change my country of residence?Published on Apr 10, 2025Updated on Apr 17, 202510
- What should I expect when changing my country of residence to one within the European Economic Area (EEA)?Published on Feb 18, 2025Updated on Apr 1, 202513
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on May 19, 2025191
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on May 19, 2025215
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Apr 1, 202544
- How do I verify an individual account?Published on Sep 25, 2023Updated on May 16, 202526,922
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Apr 1, 20251,390
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Apr 1, 202543
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Apr 22, 2025674
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Apr 1, 202510,130
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Apr 1, 20255,958
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Apr 1, 2025803
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Apr 1, 20259,839
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Apr 1, 20256,216
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Apr 1, 2025133
1
2