FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on 3 July 2025Updated on 10 July 20255
What's KYC: What to expect and why it matters?
Published on 24 June 2025Updated on 7 July 20254
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 17 July 202527
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on 18 Feb 2025Updated on 22 July 202547
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 17 July 2025324
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 9 July 20256,075
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 19 June 2025711
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 17 July 202568
How do I verify an individual account?
Published on 25 Sept 2023Updated on 4 July 202527,803
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 17 July 202548
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 4 July 202510,522
How do I secure my exchange account?
Published on 12 June 2024Updated on 1 Apr 2025902
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 7 July 202510,585
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 20 June 20256,282
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on 2 July 2025Updated on 22 July 20254

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