FAQ
Individual verification
- How do I complete the required tasks shown in the app?Published on 3 July 2025Updated on 10 July 20257
- What's KYC: What to expect and why it matters?Published on 24 June 2025Updated on 7 July 20255
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 23 July 202528
- What should I expect when changing my country of residence to one within the European Economic Area (EEA)?Published on 18 Feb 2025Updated on 22 July 202547
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 17 July 2025327
- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 9 July 20256,081
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 19 June 2025714
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 17 July 202570
- How do I verify an individual account?Published on 25 Sept 2023Updated on 4 July 202527,836
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 17 July 202548
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 4 July 202510,537
- How do I secure my exchange account?Published on 12 June 2024Updated on 1 Apr 2025905
- Guide to ID and selfie photos for identity verificationPublished on 13 Oct 2023Updated on 7 July 202510,615
- How long does it take to complete my identity verification?Published on 5 Sept 2023Updated on 20 June 20256,286
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on 2 July 2025Updated on 22 July 20255