FAQ

Account, security, and verification

What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 17 Apr 202512
How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 4 Apr 202552
How do I start onboarding as an institutional user?
Published on 10 Oct 2024Updated on 1 Apr 202525
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 19 May 2025203
How do I fix errors when submitting my institutional verification?
Published on 10 Oct 2024Updated on 1 Apr 202540
What documents are accepted as proof of sources of wealth and funds?
Published on 2 Oct 2024Updated on 19 May 2025222
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 4 June 20255,967
How do I check the status of my institutional verification?
Published on 10 Oct 2024Updated on 1 Apr 202525
Know Your Business (KYB) FAQ
Published on 29 Jan 2025Updated on 1 Apr 202521
Beneficial Ownership FAQ
Published on 10 Oct 2024Updated on 1 Apr 20253
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 4 June 202513,292
Which types of institutions are supported by OKX?
Published on 29 Jan 2025Updated on 1 Apr 202521
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 30 Apr 20258,625
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202546
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 30 Apr 20253,173

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