FAQ

Account, security, and verification

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 1 Apr 202512,300
How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 8 May 20255,152
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 1 Apr 20252,295
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202544
How do I download my account statements?
Published on 6 Nov 2024Updated on 27 May 202521
What onboarding information is required for the government-owned enterprise?
Published on 13 Oct 2023Updated on 1 Apr 202549
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025370
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 3 June 2025338
How do I change my login password?
Published on 22 Aug 2023Updated on 30 May 202517,471
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 22 Apr 2025677
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025322
I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202524,237
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 30 May 20254,879
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 202510,186
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202528

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