FAQ

Account, security, and verification

What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Apr 17, 202512
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Apr 4, 202552
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Apr 1, 202525
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on May 19, 2025203
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Apr 1, 202540
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on May 19, 2025222
What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on May 19, 20252
What are the types of documents that are accepted as proof of source of funds in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on May 19, 20259
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Apr 1, 202525
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Apr 1, 202521
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Apr 1, 20253
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Jun 4, 202513,290
How do I register an account on OKX?
Published on May 23, 2024Updated on Apr 27, 202519,903
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Apr 1, 202521
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Apr 30, 20258,624

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