FAQ

Account, security, and verification

What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Apr 1, 202552
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Apr 1, 2025200
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Apr 1, 202512,298
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on May 8, 20255,118
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Apr 1, 202582
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Apr 1, 20252,282
How do I download my account statements?
Published on Nov 6, 2024Updated on May 27, 202521
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Apr 1, 202549
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025370
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Jun 3, 2025338
How do I change my login password?
Published on Aug 22, 2023Updated on May 30, 202517,462
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Apr 1, 2025322
I haven't received the SMS code
Published on Aug 16, 2023Updated on Apr 1, 202524,208
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 30, 20254,877
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Apr 1, 202510,184

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