FAQ

Deposit and withdrawal

How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Apr 1, 2025349
How do I make a crypto withdrawal? (app)
Published on Aug 31, 2024Updated on Apr 1, 202537
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on May 13, 2025342
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on May 13, 20251,561
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025119
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Apr 22, 2025319
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Apr 1, 2025196
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on May 13, 2025147
What are untradable assets?
Published on Sep 26, 2023Updated on Apr 18, 20253,406
Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Published on Aug 22, 2023Updated on Apr 1, 2025383
Travel Rule FAQ
Published on Jul 20, 2023Updated on May 19, 2025690
Why is my withdrawal taking longer than usual?
Published on Feb 29, 2024Updated on Apr 15, 202568
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202529
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Apr 1, 202516
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on Apr 1, 202521

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