FAQ

Account management and security

How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025373
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Jun 20, 2025345
How do I change my login password?
Published on Aug 22, 2023Updated on May 30, 202517,914
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Apr 1, 2025325
I haven't received the SMS code
Published on Aug 16, 2023Updated on Jul 9, 202526,088
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 30, 20255,107
Passkey FAQ
Published on Mar 19, 2025Updated on May 2, 202552
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Apr 1, 2025292
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Apr 24, 202521,281
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on May 8, 20251,312
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on May 8, 2025430
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on Apr 1, 202535
How do I close my account? (app)
Published on Aug 22, 2023Updated on Apr 4, 2025819
How do I close my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025419
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Jun 20, 2025533

Showing 16-30 of 30 articles