FAQ

Account, security, and verification

How do I change my login password?
Published on 22 Aug 2023Updated on 30 May 202517,462
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 22 Apr 2025677
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025322
I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202524,206
How do I get my individual account verified?
Published on 7 Aug 2024Updated on 1 Apr 202520
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 30 May 20254,876
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 1 Apr 202510,181
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202528
Why did my identity verification fail?
Published on 8 Aug 2024Updated on 1 Apr 202536
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025289
How do I secure my exchange account?
Published on 12 Jun 2024Updated on 1 Apr 2025811
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 1 Apr 20259,915
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 24 Apr 202520,531
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 8 May 20251,213
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 8 May 2025422

4

Showing 46-60 of 78 articles